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Address and Contact Information
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general
Flexible Cancellations
Cancellation Policy
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Ilula Bus will provide a full refund if you cancel your booking at least 24 hours before the scheduled departure time.
If the cancellation is made less than 24 hours before the departure time, a partial refund may be available.
No refund is available for cancellations made after the scheduled departure time.
Ilula Bus reserves the right to cancel any booking for any reason, in which case a full refund will be provided.
If you are delayed in reaching the departure point and miss the bus, no refund will be provided.
If your travel plans change and you wish to amend your booking, please contact Ilula Bus at least 24 hours before the scheduled departure time.
Smooth Luggage
Luggage Policy
Ilula Bus allows passengers to bring 1 piece of hand baggage with a maximum weight of 5 kg and dimensions up to 56 cm x 45 cm x 25 cm. The hand baggage must be able to be stored in the overhead compartment or under the seat in front of the passenger.
Ilula Bus allows passengers to bring 1 piece of check-in baggage with a maximum weight of 25 kg and dimensions up to 81 cm x 119 cm x 119 cm. Check-in baggage must be stored in the hold.
Any additional piece of check-in baggage is subject to a fee.
Ilula Bus does not allow passengers to bring any items that are considered dangerous, such as firearms, flammable items, or explosives.
Ilula Bus does not allow passengers to bring any items that are considered illegal, such as drugs or stolen property.
Ilula Bus does not allow passengers to bring any items that are considered fragile, such as glass or china.
Pet-Friendly Guidelines
Pet Policy
Ilula Bus in country code za allows passengers to bring small pets (dogs, cats, rabbits, etc.) on board as long as they are in secure and pet-friendly carriers.
Pet carriers must not exceed the allowed size and must be placed on the floor, not on the seat.
Pets are not allowed to travel on the lap of the passenger.
Passengers are responsible for controlling and cleaning up after their pets.
Pets that are considered a threat to the safety of other passengers and the bus staff are not allowed to travel on Ilula Bus.