MÁV's Cancellation Policy Terms
- Refunds: If a passenger decides to cancel their journey, MÁV allows for tickets to be returned and refunded. However, refunds are subject to terms and conditions. It's typically possible to get a refund up to 1 hour before the departure, but a small handling fee may be deducted.
- Timeframe for Cancellation: MÁV usually offers a full refund if a ticket is cancelled 72 hours (3 days) before the scheduled departure. However, if the cancellation is later, a cancellation fee might be applied.
- Online Purchases: The refund process for tickets purchased online might differ slightly. Refund claims need to be made using the same method of online booking.
- No Show: If you don't cancel your ticket in advance and don't show up for the train, there will be no refund available.
- Cancellations due to Operator: If your train is cancelled by MÁV itself due to unforeseen circumstances or operational changes, you are entitled to a full refund without any cancellation charges.
- Discounted Tickets: The refund policy for discounted tickets may vary from the normal fares. Normally discounted tickets are non-refundable.
- Season Tickets: If a season ticket is returned for refund, the unused portion is calculated, and a administration fee is deducted.
- Passenger Illness: If you are unable to travel due to illness, a doctor's note should be obtained and submitted to MÁV for potential refund eligibility.
Please remember that the detailed conditions can be found in MÁV's General Terms and Conditions of Carriage.