<ul> <li>If you cancel your trip at least 2 hours before the scheduled departure time, you will be eligible for a full refund.</li> <li>Cancellations made less than 2 hours before the scheduled departure time will not be eligible for a refund.</li> <li>In case of a trip cancellation by NordWestBahn, passengers will be offered the choice of a full refund or an alternative trip.</li> <li>If the trip is cancelled due to severe weather conditions, natural disasters, or any other unforeseen circumstances, passengers will be informed about the cancellation and offered the choice of a refund or an alternative trip.</li> <li>Passengers who miss their scheduled departure or fail to arrive at the boarding point on time will not be eligible for a refund.</li> <li>Passengers are responsible for ensuring they have valid travel documents and adhering to any visa requirements. Cancellations due to insufficient or expired travel documents will not be eligible for a refund.</li> <li>The cancellation policy applies to both one-way and round-trip tickets.</li></ul>